Community Guidelines

1. Be Respectful

Treat every person on Nabi — buyers, sellers, models and Nabi staff — the way you would wish to be treated in a professional setting. Disagreement is normal and healthy; disrespect is not.

Constructive criticism of a product or service is welcome. Personal attacks on the individual behind it are not.

2. No Harassment or Bullying

Nabi has a zero-tolerance policy for harassment and bullying in any form. This includes:

• Sending repeated unwanted messages to a user after they have asked you to stop.
• Posting or sharing personal information about someone without their consent ("doxing").
• Threatening someone with physical, financial or reputational harm.
• Coordinating with others to target and attack a specific user.
• Leaving malicious, false or coordinated negative reviews on a seller's listing ("review bombing").

3. No Hate Speech or Discrimination

Nabi does not tolerate content or behaviour that promotes hatred, dehumanisation or discrimination against any individual or group based on:

• Race or ethnicity
• Nationality or tribe
• Religion or belief
• Gender or gender identity
• Sexual orientation
• Disability — physical, mental or developmental
• Age
• Socioeconomic background

This includes slurs, derogatory stereotypes, calls to violence against a group, and content that portrays any group as subhuman or inferior.

Discussing social issues, sharing personal experience or critiquing ideas is not the same as hate speech. The distinction is intent and effect: content intended to demean or incite is prohibited.

4. No Impersonation

Do not create an account or post content that falsely implies you are:

• Another real person — a public figure, a fellow Nabi user, or a Nabi staff member.
• An established brand or business you are not authorised to represent.

Parody and fan accounts are permitted only if they are clearly labelled as such in the profile name and bio.

5. No Spam or Unsolicited Promotion

Nabi's comment sections and enquiry system exist for genuine interaction — not unsolicited advertising. The following are prohibited:

• Posting the same promotional message in multiple comments, posts or enquiries.
• Using the enquiry system to advertise your own products or services to another seller.
• Placing referral links, affiliate links or links to competitor platforms in any public-facing content.
• Mass-following, mass-liking or other artificial engagement tactics.

6. No Off-Platform Solicitation

Attempting to move a Nabi transaction off the platform — whether to avoid fees or to circumvent buyer protection — is a serious violation. This includes:

• Sharing personal payment details (mobile money, bank account) in listings, comments or direct enquiries and asking buyers to pay outside Nabi.
• Asking buyers to contact you exclusively via WhatsApp, Instagram or phone and finalising the sale there.

Off-platform transactions deprive buyers of the escrow protection that Nabi provides. Both the seller initiating and the buyer agreeing to such arrangements may have their accounts suspended.

7. Honest Feedback

Reviews and comments help the community make good decisions. They must be honest and based on genuine experience. Do not:

• Post a review for a transaction that did not occur (fake positive or negative reviews).
• Offer or accept payment, discounts or free products in exchange for positive reviews.
• Ask a friend, family member or second account to leave a positive review on your own listing.

8. Respect Privacy

Do not share private information about another person without their consent. This includes screenshots of private conversations, home addresses, phone numbers and any other information shared with you in confidence during a transaction or enquiry.

9. Supporting Each Other

Ghana's creative economy is strongest when its practitioners support each other. We encourage:

• Constructive feedback that helps sellers improve their craft.
• Celebrating the work of others — leave genuine likes and comments.
• Referring buyers to other sellers on Nabi when you cannot fulfil a request.
• Reporting content that violates these guidelines rather than retaliating.

10. Enforcement

Nabi's trust-and-safety team reviews reports submitted through the app. Depending on the severity of the violation:

• Warning — for first-time minor violations. The offending content is removed.
• Temporary restriction — posting, commenting or messaging may be suspended for 7 – 30 days.
• Permanent ban — accounts that repeatedly violate guidelines, engage in fraud, harassment campaigns or post illegal content will be permanently closed.
• Legal referral — where violations involve illegal activity (threats, CSAM, fraud) we will cooperate with Ghanaian law enforcement.

To report a user or content use the "Report" option inside the app, or email trust@nabi.studio.

11. Appeals

If you believe your account or content was actioned in error, you may appeal within 14 days at appeals@nabi.studio. Include your account email and a description of the situation. We aim to respond within 5 business days.