This Privacy Policy explains how Nabi Fashion Ltd("Nabi," "we," "our") collects, uses, stores and shares your personal information when you use the Nabi website or mobile application. We are committed to handling your data responsibly and in accordance with applicable Ghanaian data protection law.
By creating an account or using Nabi you agree to the practices described in this policy. If you do not agree, please do not use the platform.
1. Data We Collect
Information you provide
- Name, email address, phone number and account role (Buyer, Tailor, Model).
- Business name, location, bio, social-media handles and profile photo.
- Product listings, modeling posts, photos, videos and design files you upload.
- Messages, comments and enquiries sent through the platform.
- Payout details you add — mobile money number or bank account — used solely to transfer your earnings.
- Measurement profiles and style-specification files you create.
Information collected automatically
- Device information (device type, operating system, browser) and IP address to keep your session secure.
- Pages visited, features used and actions taken — used in aggregate to improve the platform.
- Cookies and session tokens (see the Cookie Policy for details).
Information from third parties
- Payment status and transaction references from Paystack after you complete a payment. We do not receive or store full card numbers.
2. Why We Use Your Data
- To create and manage your account.
- To display your listings and modeling posts to buyers.
- To process orders, manage escrow and release vendor payouts.
- To send you order confirmations, status updates and support messages.
- To detect and prevent fraud, abuse and policy violations.
- To improve and personalise the platform — for example, showing categories relevant to your browsing history.
- To comply with legal obligations, including accounting and tax record-keeping.
3. Payments & Financial Data
All card and mobile-money payments are processed by Paystack, a PCI-DSS compliant payment processor. Nabi does not receive, process or store full card numbers or CVV codes. We only receive a payment reference and confirmation of success or failure.
Vendor payout details (mobile money or bank account) are stored encrypted and used only to initiate your earnings transfer. You can update or remove payout details in your profile settings at any time.
4. Sharing Your Information
We do not sell your personal data. We share it only as follows:
- Between buyers and sellers— when an order is placed, the buyer's delivery address and contact details are shared with the relevant tailor, and the tailor's contact details are shared with the buyer.
- Service providers — Paystack (payments), Cloudinary (image and video hosting) and Neon (database hosting). All are bound by appropriate data-processing agreements.
- Legal obligations — we may disclose data if required by Ghanaian law, a court order or a legitimate law-enforcement request.
5. Data Retention
We keep your account data for as long as your account is active. If you delete your account we will remove your personal profile, listings, modeling posts, client records, payout methods, favourites and cart within 24 hours.
The following data is retained after deletion as required by Ghanaian law and standard accounting practice:
- Completed order records and payment receipts — kept for up to 7 years.
- Transaction logs used for fraud prevention — kept for up to 2 years.
- Any records required by a pending legal dispute or law-enforcement request.
This retained data is stored securely, access-restricted, and used only for the legal or accounting purpose it was retained for.
6. Account Deletion
You can permanently delete your Nabi account at any time. To do so:
- Go to Profile → Delete account in the Nabi app.
- Type DELETE in the confirmation field to confirm you understand the action is irreversible.
- Your account, profile, listings, modeling posts, client records, payout methods, favourites and cart are permanently removed immediately.
What is not deleted: Completed orders and associated payment records are retained for up to 7 years as described in §5 above. If you were a vendor with a pending payout at the time of deletion, contact finance@nabi.studio within 14 days to claim it.
Deleted accounts cannot be recovered. If you wish to use Nabi again you will need to register a new account.
7. Your Rights
- Access — request a copy of the personal data we hold about you.
- Correction — update inaccurate or incomplete information directly in your profile, or contact us.
- Deletion — delete your account yourself via the app (see §6), or contact us if you need assistance.
- Portability — request your data in a commonly used machine-readable format.
- Objection — object to processing based on legitimate interest.
To exercise any of these rights contact us at privacy@nabi.studio. We will respond within 30 days.
8. Security
We use HTTPS encryption for all data in transit, encrypted storage for sensitive fields, and role-based access controls to restrict who within Nabi can access personal data. No system is perfectly secure — if you become aware of a vulnerability please report it responsibly to security@nabi.studio.
9. Children
Nabi is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has registered an account please contact us and we will remove it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated by email or in-app notification before they take effect. The "Last updated" date at the top of this page always shows when the policy was last revised.